Job Summary:

Under general direction designs, supports, maintains, and evaluates computer networking and telecommunication systems; installs, configures, and maintains computer servers; maintains employee e-mail and databases; performs other related duties as assigned. Responsibilities of the position include, Acquisition, installation, maintenance and usage of the company's local and wide-area networks. Managing network performance and maintaining network security to security procedures are implemented and enforced. Installing all network software and troubleshooting network problems.

Job Responsibilities:

• Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems
• Assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving;
• Provides network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information
• Researches and recommends network and server hardware and software; assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges; installs, supports and maintains network servers and appliances.
• Establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily server tape backups; researches, analyses, monitors, troubleshoots and resolves server or data network problems; develops, maintains and implements network support, and archiving procedures.
• Evaluates new technologies related to computer networking; assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; recommends and specifies the purchase of related products and services; keeps current regarding new hardware/software products for system enhancements.
• Provides support to the Personal Computer Support/Trainers as necessary; assists the WAN Coordinator and Network Coordinators as requested including performing scheduled network tasks, updating anti-virus definition files, monitoring network servers, and providing internet and intranet user support, and specialized training.
• E-mail/Internet/Database Support: Establishes and maintains user e-mail accounts; provides e-mail training and software support; provides e-mail documentation and updates user manuals as needed; provides programming and technical support and maintenance for customized database applications.

Working Relationships:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
• Change Management - Develops workable implementation plans; Communicates changes effectively.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
• Strategic Thinking - Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

Knowledge, Skill and Ability:

• Detailed knowledge of Cisco Routers, Cisco Switches, Cisco Firewalls, Windows 2003, XP, Linux and system networking is desired Understanding of IP networking and all associated components
• Advanced troubleshooting of Windows Server 2003
• Active Directory
• VM Ware ESX Server
• Storage Are Networks
• Knowledge and T/S of Exchange server
• Knowledge and T/S of MS-SQL server
• Advanced knowledge of Internet information services
• knowledge of T/S VB script, Linux
• Knowledge of server hardware including troubleshooting
• Administration and maintenance of File and Print services
• Experience with server and network monitoring, capacity planning, change management and configuration policies.
• Good documentation skills to where they are clear, precise and well understood.
• Works well in a team environment
• Eager to learn and think outside the box.
• Comfortable participating in group discussions as well as making presentation to team and group members.

Education and Experience:

Bachelor's degree in related field (additional years of work experience may be substituted) and minimum 5 years of related working experience. Major pluses include the following certifications: MCSE, CCNA, CCNP, CISP and CCIE.