Job Summary:

Supports the Senior Executive Vice President-Operations in executing all strategic planning initiatives and managing the day-to-day functions of a large group of retail stores within a geographic region. In addition, is responsible for promoting a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store presentation standards throughout the region.

Job Responsibilities:

• Provides leadership, training, development and support to the General Managers, and key store personnel.
• Works closely with corporate recruiter in the recruitment of General Managers and key personnel.
• In coordination with SVP of People and Administration, plans and implements district succession planning.
• P & L responsibility including monitoring sales, expense, and payroll trends in their market. Initiates timely remedial action plans as required.
• Ensures each district’s financial operating objectives and profit margins are maintained. Submits annual budget recommendations and approves salary rate recommendations
• Audits and ensures compliance of all company policies and procedures.
• Designs and implements supplementary training programs, as required, in all aspects of selling, merchandising, customer service, systems & procedures.
• Conducts periodic administrative audits in each district to manage and control shrinkage levels, corporate paperwork flow, and other security issues.
• Provides visual presentation direction to General Managers, and store merchandisers to ensure a strong and consistent corporate image. Manages in coordination with the Merchandising department product placement, display, and space allocation conducive to maximizing sale levels.
• Audits Promotional Income programs to ensure strict compliance. Identifies, exploits, and maximizes "Other Income" opportunities as appropriate.
• Directs General Managers to ensure proper inventory controls are in place, with appropriate stock turns for each product category.
• Maintains awareness of general marketplace merchandise trends and of the competition.
• Develop and maintain positive landlord relationships.
• Develop and maintain positive relationships with business partners and ensure DBE program compliance (where applicable).
• In coordination with the Director of Labor Relations, negotiates labor contracts, institutes and administers compliance, and handles grievance and arbitration cases within the region.
• Completes a quarterly diagnostic report on every aspect of the location General Manager’s performance initiatives and results.

Working Relationships:

• Consults, strategize with, and directs General Managers
• Provides enthusiastic, positive reinforcement to general store personnel
• Delivers/receives information to/from corporate office staff
• In coordination with the Merchandising department, negotiates with local suppliers
• Problem-solves and provides general customer service to landlords and regulatory agencies
• Communicates regularly with business partners

Knowledge, Skill and Ability:

• Superior leadership qualities and organizational skills
• Strong analytical business thought processes and problem-solving skills
• Able to handle multi-tasks and projects
• Excellent time management skills
• Strong interpersonal skills providing ability to interact with a diversity of customers, subordinates, peers, superiors, landlords, business partners, and suppliers
• Flexibility for periodic travel and working away from home
• Fluent computer skills in Microsoft Office, Word & Excel

Education and Experience:

• Bachelors Degree or equivalent.
• Supplemental educational training in the areas of:
  • Leadership, effective communication, time management, and visual presentation.
• 5 to 10 years of progressive multi-unit management experience.