General Description:

• Candidate will possess a broad technical knowledge of analog, digital and VoIP voice services; IP networking; and data service provision. Candidate will be experienced in providing excellent customer service and problem escalation/resolution.

Primary Job Funtions:

• Provide Tier 1 support to end users, field organization and corporate data center. Provide troubleshooting and technical support via phone, web based tools and email. During problem escalations, act as a liaison between customers and Tier 2 support. Candidate will assist the customer base during installations and post rollout support.

Required Skills:

• Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
• Must have previous experience in a data center and/or technical operations role
• Strong technical and analytical skills.
• Solid experience in problem analysis and resolution of software problems.
• Proven ability to function in a self-directed environment.
• Isolate and resolve network related service calls and problems, and diagnose and correct problems resulting from component failure or normal use of the network.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Ability to handle clients professionally during all interfaces.
• Strong written and verbal communication skills.

Desired Skills:

• Experience in retail industry is preferred. Data center support knowledge is a requirement.

Education and Experience :

• 2+ years of Data center and Networking experience in a technical support/help desk environment.
• Network+ and/or CCNA certification (preferred)

Work Status:

• Consulting position. Must be flexible to work on weekends and 24/7 shifts.