Hudson Group Landlord Survey
March 2011
Name:
Email:
Airport or Transit Location:
Please rate our performance using the following rating scale:
5 = Excellent
4 = Very Good
3 = Satisfactory/Average
2 = Poor/Needs Improvement
1 = Unacceptable
Also, please feel free to add write-in comments where indicated for each category.
Overall
Extremely likely <------ Average ------> Extremely unlikely
How likely are you to recommend Hudson to a peer or colleague?
5
4
3
2
1
Comments:
Store Design
Excellent <------ Average ------> Unacceptable
Attractiveness of Store Design
5
4
3
2
1
Functionality/Ease of Movement/"Shopability"
5
4
3
2
1
Comments:
Operations
Excellent <------ Average ------> Unacceptable
Timeliness of Store Openings and Closings
5
4
3
2
1
Cleanliness/Day-to-Day Maintenance
5
4
3
2
1
Staffing Levels
5
4
3
2
1
Customer Service by Store Associates
5
4
3
2
1
Compliance with Security/Airport Regulations
5
4
3
2
1
Response to Unforeseen Events (Storms/Delays)
5
4
3
2
1
Comments:
Merchandising
Excellent <------ Average ------> Unacceptable
Variety of Merchandise
5
4
3
2
1
Quality of Merchandise
5
4
3
2
1
Stocking/Replenishment of Merchandise
5
4
3
2
1
Visual Presentation of Merchandise
5
4
3
2
1
Comments:
Local Management Team
Excellent <------ Average ------> Unacceptable
Customer Service Provided by Store Managers
5
4
3
2
1
Quality/Responsiveness of General Manager
5
4
3
2
1
Quality/Responsiveness of Regional VP
5
4
3
2
1
Participation in Tenant Events
5
4
3
2
1
Comments:
Hudson Corporate Management Support
Excellent <------ Average ------> Unacceptable
Responsiveness of Hudson's Corporate Office
5
4
3
2
1
Communication from Hudson's Corporate Executives
5
4
3
2
1
Access to Hudson's Corporate Executives
5
4
3
2
1
Corporate Support of Fundraising/Facility Events
5
4
3
2
1
Hudson's Industry Leadership
5
4
3
2
1
Comments:
